Junk removal FAQ

It works the same in Surrey and across Metro Vancouver: it comes down to how much room your items need in our truck, plus a surcharge for a few items, like mattresses, hide-a-beds, concrete and tires. You get an upfront estimate at a free on-site quote, before anything moves, and you only pay if you say go.

Yes. No call-out fee and no obligation. We visit, walk through the job with you, answer your questions and name a price. If it isn’t right for you, you owe nothing.

Often, yes. If the price works for you and we have the crew and truck room with us, we can start right away. Otherwise we book the removal at a time that suits you.

Hazardous items such as paint, solvents, propane tanks, fuel, asbestos and biohazards. Our What we don’t take page explains why and where to drop each one off.

Yes: 15% off curbside pickups, and 10% off for seniors (65+), veterans and persons with disabilities. One discount per job; they don’t combine.

We are based in Surrey and serve Metro Vancouver, including Burnaby, Coquitlam, Maple Ridge, Langley and New Westminster.

Yes. One couch, one mattress or one fridge is a normal job for us. We still come out for a free on-site quote, so you know the estimate before anything moves.

Because every job is different, and a price from photos can change on the day. We give every customer a free on-site quote, so your estimate is based on what we actually see, and any change is yours to approve before we load.

Volume pricing means you know the price before we start. A slow staircase or a tricky doorway is our problem, not yours.

Yes. Dump fees, recycling fees and fuel are built into your price. A few items carry a surcharge, and it’s always part of your estimate before we start.

No. Quotes are free, and if you decide not to go ahead there is nothing to pay.

No. It’s one discount per job, even if you qualify for more than one.

Some items take extra time or cost more to dispose of responsibly, such as mattresses and box springs, hide-a-beds, concrete and tires. In-unit labour may also apply when items are upstairs, in elevators or in backyards, based on accessibility, distance and obstacles. Any surcharge is part of the estimate we give you on site, before anything moves, so there are no surprises.

Use our quote form, call or text. Pick a day and time for your free on-site quote; we confirm the arrival window, call you 20 to 30 minutes before we arrive, and give you an upfront estimate on site.

Photos are optional but helpful. They tell us how many crew members, which tools and how much truck space to bring, so we can often finish the job on the same visit.

We work seven days a week, 8 am to 8 pm, including weekends. Quote requests are welcome any time.

No. We remove items from anywhere on your property: basements, upper floors, crawl spaces and backyards. If everything is already outside, you get 15% off.

Yes. We price anything extra on the spot and only load it once you approve.

We sort every load. Usable items go to local charities, recyclables go to recyclers, and only what is left goes to a licensed transfer station.

They cannot go in Metro Vancouver garbage. Mattresses go to mattress recyclers and fridges need their refrigerant recovered by a certified facility, and both cost us extra.

Paint and propane, no. Household chemicals, sometimes: it depends on the type, the amount and the situation, so ask us first. Our What we don’t take page lists free drop-offs for everything we can’t take.

Ask when you book and we can send a summary of what was donated, recycled and landfilled.

No. Point out what stays and we handle everything else, including sorting for donation.

Usually. Our truck holds about 25 cubic yards, so most garages are cleared in one trip.

Usually, yes, but ask us first. Bagged mouldy items are usually fine. If there is active mould on walls, a remediation company needs to deal with it first.

If stairs, tight turns or a long carry add work, in-unit labour may apply. It’s always part of the estimate we give you before anything moves.

No. We load it bagged or loose.

Yes. We load branches and brush bagged or loose, and take the green waste to be composted.

Of course. Many families like to be there for part of the day. We work around you.

We set aside anything that looks personal, valuable or important (photos, documents, jewellery) for you to review.

We keep it low-key and work efficiently to keep the visit as private as possible.

Yes. Many hoarding cleanouts work best over several visits, at a pace that feels right to you.

No. We can use a lockbox or pick up keys, and send photos when we finish.

Yes. Property managers can set up an account with monthly billing.

Yes. One couch or a whole house of furniture, we quote it free on site first.

Yes. We bring tools and take apart anything that will not fit through a doorway in one piece.

No. Mattresses are on Metro Vancouver’s disposal ban list, so they can’t go in the garbage. In Surrey, use the large item pickup (in a clear bag), a Metro Vancouver recycling and waste centre, or a hauler that takes it to a recycler.

Yes. One mattress, one box spring or a whole building’s worth. We give you a free on-site quote first, so you know the estimate before anything moves.

For safety, gas lines must be shut off and capped by a licensed gas fitter, and hardwired units disconnected by an electrician, before we remove them.

The refrigerant has to be recovered, so fridges and freezers go on a separate trip to a certified appliance recycler. The surcharge covers that trip.

No. TVs and computers are priced by the space they take like any other item.

Dropping a TV off yourself is free at Return-It Electronics locations and at the Central Surrey and United Boulevard centres. Book us when it’s too heavy to move or there’s a lot of it; our pickup is priced by truck space, with no TV surcharge.

Yes. That’s how most hot tubs leave a backyard. We cut it into pieces on site so it fits through a side gate and into the truck, then recycle the metal, pumps and wiring.

Not in Surrey. Hot tubs are excluded from the City of Surrey large item pickup, and Coquitlam’s program excludes them too. A hauler or a DIY cut-down are the usual options.

No. We clear the contents and the shed in the same visit.

We can break up and remove small pads. Concrete carries a surcharge because of its weight, and it’s part of your estimate.

No. We don’t remove load-bearing walls or anything that needs an engineer or a permit. We’ll tell you at the quote if a job needs a general contractor.

Most deck, fence and shed removals don’t, but check with your city for large structures. Anything involving gas, electrical or asbestos needs a licensed trade first.

Yes, if it’s from 1990 or newer or comes with an asbestos test. Older, untested drywall has to be tested first; facilities won’t accept it otherwise.

Often, yes, because you’re charged for the truck room your debris fills, not a whole bin, you skip the permit, and our crew does the loading.

Yes. We work seven days a week from 8 am to 8 pm, so we can come early, late or on a weekend when your office or store is closed and clear your space without disrupting your team.

Yes. Recurring clients can be invoiced monthly.

Yes. Tell us the photo or listing date and we will plan backwards from it.

Either the seller or your brokerage can pay. We invoice whoever you prefer.