Privacy policy
Draft for review by a British Columbia lawyer before launch.
Spartan Junk Removal ("we", "us") respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with British Columbia's Personal Information Protection Act (PIPA).
What we collect
- Contact details you give us: name, phone number, email address and postal code.
- Job details: what you want removed, photos you send, the pickup address, preferred dates and notes.
- Business details if you are a company client: company name and billing contact.
- Basic technical data our website host records automatically, such as IP address and browser type, for security and troubleshooting.
Why we collect it
- To reply to your quote request and give you a price.
- To schedule, carry out and invoice your job.
- To contact you about your booking by your preferred method.
- To meet legal, tax and insurance obligations.
We do not sell or rent your personal information, and we do not use it for unrelated marketing without your consent.
Who we share it with
Only with service providers that help us run the business, and only what they need: for example our form-delivery service (FormSubmit), email provider, website host and accounting software. Some of these providers may store information outside Canada, where it may be subject to the laws of that country.
How long we keep it
We keep job and invoice records as long as needed for tax and legal purposes (generally up to seven years), and quote requests that did not become jobs for up to two years.
Your rights
You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to its use, subject to legal limits. Email spartanjunkcanada@gmail.com and we will respond within 30 days.
Contact
Questions or complaints about privacy: spartanjunkcanada@gmail.com or 604-200-5660. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.